Frequently Asked Questions

Do you have free samples?

Our retail partners have testers at their shops so you can try out our fragrances. Check out our Store Locator to find your closest shop.

What is a Field Lab Item?

Field Lab is our seasonal wilderness perfume, and it defines the outer, experimental edge of what we do. Produced in extremely small batches, our Field Lab products tend to sell out very quickly… some within hours of their release! Guarantee you’ll be first in line for Field Lab products by signing up for our newsletter – you’ll be among the first to hear about these exciting products as soon as they are available.

What is a Trail Scout?

To be a Trail Scout means you are within the inner circle of the Juniper Ridge community. Trail Scouts get exclusive access and offers normal customers don’t. To become a Scout is totally FREE, you just have to sign up to let us know you want in on the action.

You will receive early access to Field Lab drops and our biggest sales of the year, sneak peeks at new releases, a special gift on your birthday, as well as tiered loyalty rewards that grow with you on your journey from a Novice to Expert Trail Scout each year. 

Do you have a Loyalty Program?

Yes! Our Trail Scouts now receive loyalty rewards as part of their exclusive access and perks.

Get rewarded for the purchases you're already making, and receive special discounts, freebies, and even store credit as you reach each new spend Tier, sent straight to your inbox.

My incense won’t light. Is it defective?

Our incense is made up of three simple ingredients: wildcrafted plant material, tree sap, and the wood stick. There are no artificial burning agents added to our incense, so from time to time a stick will burn out. Just re-light the incense using this technique that works for us 99% of the time:  hold the stick completely vertical and pass the flame up and down the incense. Then really hold the flame on the end and that’s it!

Can I buy your products from a store in my area?

Probably! Check out our Store Locator, which includes a growing number of shops in North America and beyond that carry our products.

Why are your prices higher than other companies?

Harvesting and distilling our own fragrances is a little bit of a crazy undertaking from a cost perspective. Every bottle represents dozens of hours of hiking, foraging, and distillation, and we never cut corners on anything. Its takes 500 gallons of redwood needles, for example, to make a single pint of essential oil. Everything we do is organic, and we never use the cheap synthetic ingredients that fill department store perfumes. The results are gorgeous, and once you’ve experienced them, we think you’ll agree that it’s worth it.