I’m a store owner and would love to carry some of your items. How do I get more information?
Great! Please contact us directly at email@example.com
Can I order over the phone?
Yes, you can always order over the phone, although our occasional free shipping offers and other discounts will only apply to orders placed online.
Our Shipping department is open from Monday – Thursday, we will ship your order within 2 business days and usually quicker than that. Realistically, you’re looking at a week or two to receive your order after it’s been placed (most packages take 3-7 business days within the continental U.S.)
Shipping costs for U.S orders are as follows:
Shipping charges are based on the weight of your order
Shipping costs for Canadian orders are as follows:
Please allow two weeks delivery time for all Canadian Orders.
We do not ship Internationally at this time due to international customs laws. Check out our Store Locator for retailers where you can purchase Juniper Ridge products around the world.
Check Order Status
Once your item is shipped you should receive a FedEx or USPS tracking number in your inbox. If we are sending to a P.O. Box or Canada, email firstname.lastname@example.org to check on the status of your order.
Why don’t you ship internationally?
Import regulations and labeling laws vary considerably by country, so for now we can only ship within the United States and Canada. That said, check out our Store Locator for retailers where you can purchase Juniper Ridge products around the world.
Other Questions About Your Order
If you have any questions regarding your order not already answered on our help page, please contact us at 1-800-205-9499 or email our customer service desk at email@example.com. Please keep in mind that our hours are Monday through Thursday, 9am to 5pm Pacific.
Please note that we cannot accept orders submitted through the mail.
If you have any problems with your order (not received, not what you were expecting, etc. ) Please contact us so that we can make it right. Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase, if you are not entirely satisfied – we’re here to help.
Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
All returns must be processed and received within 30 days of your order date, the product must be unused or very gently used.
You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
To start the process please get in touch
Please note: we do not accept exchanges.
If you receive a damaged item, contact us immediately at firstname.lastname@example.org.
We will happily replace any damaged items provided they are reported within 48 hours of order delivery. Please submit photo images of the damaged product.
If you received a product different from the one that you ordered, sorry about that! Please contact us as soon as possible – email@example.com
Please note that Juniper Ridge is not responsible for any additional shipping costs for returns and exchanges. We do not assume responsibility for lost or stolen packages, nor for reimbursement or compensation of returned packages lost in transit without proof of delivery.
Our return policy is only valid on orders placed on juniperridge.com
Do you have free samples?
We know it’s tough to pick out a cologne without being able to smell it first! We have a Backpacker Cologne Sample Kit available in our shop. This is a really good way to get to know the regions and help you decide what scent suits you best. It also makes a really great gift!
Also, our retail partners have testers at their shops so you can try out our fragrances. Check out our Store Locator to find your closest shop.
What is Wilderness Perfume?
Wilderness perfume is what we make around campfires and on the trail in the backcountry mountains of the West. Wilderness Perfume is both a concept, an aromatic snapshot of a wild moment, and an ingredient: all of our products contain wilderness perfume.
Is Wilderness Perfume for men or women?
Both. The conventional fragrance industry would have you believe that musky is masculine and floral is feminine, but where do the sages and conifers of the West fall on that spectrum? Who does a spring day on Big Sur belong to? Everyone. While some of our seasonal products (like the Beard Oil) might imply gender exclusivity, our unisex wilderness perfumes are designed to be enjoyed by everyone who could use a shortcut to a wilderness experience.
What is “wildharvesting,” and is it legal?
Yes, completely legal and totally sustainable. We harvest with permits from the Forest Service or permission from the landowner, and harvests are often done in conjunction with the Forest Service’s fire-mitigation efforts. The places we gather our plants and tree trimmings from are like wild gardens to us, and we return to the same spots year after year so we can monitor our impact on the land.
What is a Field Lab Item?
Field Lab is our seasonal wilderness perfume, and it defines the outer, experimental edge of what we do. Produced in extremely small batches, our Field Lab products tend to sell out very quickly… some within hours of their release! Guarantee you’ll be first in line for Field Lab products by signing up for our newsletter – you’ll be among the first to hear about these exciting products as soon as they are available.
My soap is cloudy and I see separation occurring, is this normal?
Yes, our liquid soap does separate when it gets cold, and it makes the soap look sort of trippy. Heat slightly, shake the bottle, and bam—you’re back to normal.
My incense won’t light. Is it defective?
Our incense is made up of three simple ingredients: wildcrafted plant material, tree sap, and the wood stick. There are no artificial burning agents added to our incense, so from time to time a stick will burn out. Just re-light the incense using this technique that works for us 99% of the time: hold the stick completely vertical and pass the flame up and down the incense. Then really hold the flame on the end and that’s it!
Can I buy your products from a store in my area?
Probably! Check out our Store Locator, which includes a growing number of shops in North America and beyond that carry our stuff. If you run out of Big Sur cologne while you’re on holiday in Sweden, we’ve got you covered.
Why are your prices so high?
Harvesting and distilling our own fragrances is a little bit of a crazy undertaking from a cost perspective. Every bottle represents dozens of hours of hiking, foraging, and distillation, and we never cut corners on anything. Its takes 500 gallons of Redwood needles, for example, to make a single pint of essential oil. Everything we do is organic, and we never use the cheap synthetic ingredients that fill department store perfumes. The results are gorgeous, and once you’ve experienced them, we think you’ll agree that wildcrafted is worth it.
I would like to talk to a real person. What day and time should I call?
Our offices are open from 9am to 5pm Pacific, from Monday to Thursday. We always try to answer the phone during this time. Or shoot us an email at firstname.lastname@example.org and we’ll get back to you ASAP.
Where are you located? Are you open to the public for tours?
Both our offices and distillery are located in sunny Oakland, California. Unfortunately we are not open to the public.
Are you hiring?
You’ll find all current openings on Craigslist. Even if we don’t have a job posted, we’re always looking to connect with quality folks who love what we do and are interested in joining the Juniper Ridge team. Send your resume to email@example.com, along with a short note about why you’d like to work with us and some of the skills you would bring to the organization.
Also, we do some advertising so you can find out about our awesome products:
As you browse Juniperridge.com, advertising cookies (yum!) will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Juniperridge.com. The techniques Adroll employs do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.
P.O. Box 5535
Berkeley, CA 94705 USA