I’m a store owner and would love to carry some of your items. How do I get more information?
Great! Please contact us directly at email@example.com
Can I order over the phone?
Yes, you can always order over the phone, although our occasional free shipping offers and other discounts will only apply to orders placed online.
Our Shipping department is open from Monday – Thursday, we will ship your order within 2 business days and usually quicker than that. Realistically, you’re looking at a week or two to receive your order after it’s been placed (most packages take 3-7 business days within the continental U.S.)
Free Shipping Over $50
For US customers only, Juniper Ridge is happy to offer free shipping when the order total exceeds $50 after coupons and discounts have been applied.
Shipping charges are based on the weight of your order.
Shipping costs for U.S orders are as follows:
Shipping costs for Canadian and International orders are as follows:
Please allow one week delivery time for all Canadian and International Orders. International Orders are shipped via FedEx. Free shipping does not apply to International Orders. All payment of duty, tax and fees charged by the destination country is the sole responsibility of the consumer and must be paid to the shipping carrier prior to delivery.
Check Order Status
Once your item is shipped you should receive a FedEx or USPS tracking number in your inbox. If we are sending to a P.O. Box or Canada, email firstname.lastname@example.org to check on the status of your order.
Other Questions About Your Order
If you have any questions regarding your order not already answered on our help page, please email our customer service desk at email@example.com. We try to respond within two business days.
Please note that we cannot accept orders submitted through the mail.
If you have any problems with your order (not received, not what you were expecting, etc. ) Please contact us so that we can make it right. Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase, if you are not entirely satisfied – we’re here to help. Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
All returns must be processed and received within 30 days of your order date, the product must be unused. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. To start the process please get in touch Please note: we do not accept exchanges.
If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will happily replace any damaged items provided they are reported within 48 hours of order delivery. Please submit photo images of the damaged product.
If you received a product different from the one that you ordered, sorry about that! Please contact us as soon as possible – email@example.com Please note that Juniper Ridge is not responsible for any additional shipping costs for returns and exchanges. We do not assume responsibility for lost or stolen packages, nor for reimbursement or compensation of returned packages lost in transit without proof of delivery.
Our return policy is only valid on orders placed on juniperridge.com
Do you have free samples?
Our retail partners have testers at their shops so you can try out our fragrances. Check out our Store Locator to find your closest shop.
What is Wilderness Perfume?
Wilderness perfume is what we make around campfires and on the trail in the backcountry mountains of the West. Wilderness Perfume is both a concept, an aromatic snapshot of a wild moment, and an ingredient: all of our products contain wilderness perfume.
Is Wilderness Perfume for men or women?
Both. The conventional fragrance industry would have you believe that musky is masculine and floral is feminine, but where do the sages and conifers of the West fall on that spectrum? Who does a spring day on Big Sur belong to? Everyone. While some of our seasonal products (like the Beard Oil) might imply gender exclusivity, our unisex wilderness perfumes are designed to be enjoyed by everyone who could use a shortcut to a wilderness experience.
What is “wildharvesting,” and is it legal?
Yes, completely legal and totally sustainable. We harvest with permits from the Forest Service or permission from the landowner, and harvests are often done in conjunction with the Forest Service’s fire-mitigation efforts. The places we gather our plants and tree trimmings from are like wild gardens to us, and we return to the same spots year after year so we can monitor our impact on the land.
What is a Field Lab Item?
Field Lab is our seasonal wilderness perfume, and it defines the outer, experimental edge of what we do. Produced in extremely small batches, our Field Lab products tend to sell out very quickly… some within hours of their release! Guarantee you’ll be first in line for Field Lab products by signing up for our newsletter – you’ll be among the first to hear about these exciting products as soon as they are available.
My soap is cloudy and I see separation occurring, is this normal?
Yes, our liquid soap does separate when it gets cold, and it makes the soap look sort of trippy. Heat slightly, shake the bottle, and bam—you’re back to normal.
My incense won’t light. Is it defective?
Our incense is made up of three simple ingredients: wildcrafted plant material, tree sap, and the wood stick. There are no artificial burning agents added to our incense, so from time to time a stick will burn out. Just re-light the incense using this technique that works for us 99% of the time: hold the stick completely vertical and pass the flame up and down the incense. Then really hold the flame on the end and that’s it!
Can I buy your products from a store in my area?
Probably! Check out our Store Locator, which includes a growing number of shops in North America and beyond that carry our products.
Why are your prices high?
Harvesting and distilling our own fragrances is a little bit of a crazy undertaking from a cost perspective. Every bottle represents dozens of hours of hiking, foraging, and distillation, and we never cut corners on anything. Its takes 500 gallons of Redwood needles, for example, to make a single pint of essential oil. Everything we do is organic, and we never use the cheap synthetic ingredients that fill department store perfumes. The results are gorgeous, and once you’ve experienced them, we think you’ll agree that wildcrafted is worth it.
Promotional Time Limits
Discount codes, special offers and promotional prices are only valid within the time frame noted in our newsletter and social media pages. We cannot retroactively apply discounts to orders placed outside of noted time frames.
Where are you located? Are you open to the public for tours?
Both our offices and distillery are located in sunny Oakland, California. Unfortunately we are not open to the public, however, we do offer a number of public events and hikes throughout the year, you can follow us on Instagram and sign-up for our newsletter to find out more!
Are you hiring? We are always looking to connect with quality folks who love what we do and are interested in joining the Juniper Ridge team. Use our Contact Form to send your resume along with a short note about why you’d like to work with us and some of the skills you would bring to the organization.
Juniper Ridge P.O. Box 5535 Berkeley, CA 94705 USA Telephone: 800-205-9499 (+1 510-521-7204 Outside USA)