Satisfaction guaranteed!! If you are not 100% satisfied with your purchase please contact us within 30 days to start the return process. You will be refunded to the original payment form after receiving the return shipment. Original shipping charges are not refunded. To start the return process, please contact us.
Our return policy is only valid on orders placed on juniperridge.com. We are unable to refund or replace items purchased from one of our retail partners. Please contact that store or website directly.
Promotional Time Limits
Discount codes, special offers and promotional prices are only valid within the time frame noted in our newsletter and social media pages. We cannot retroactively apply discounts to orders placed outside of noted time frames.
We will ship your order within two business days. Once your item is shipped you will receive a Shipping Confirmation email with a FedEx or USPS tracking number. Most packages take between 3 – 7 business days to arrive within the continental U.S.
Please allow one week delivery time for all International Orders. International Orders are shipped via FedEx. Free shipping does not apply to international orders.
Due to increased shipping charges and new EU regulations, we are unable to ship to Europe and the UK.
In March 2022, we updated our US Flat Rate shipping charge to $8 to reflect rising carrier costs. We continue to offer Free Shipping to US customers who spend $50 or more.
If you received a product different from the one that you ordered, we apologize. Please contact us as soon as possible, using the Contact Form or by replying to your Order Confirmation email. We do not assume responsibility for lost or stolen packages, nor for reimbursement or compensation of returned packages lost in transit, without proof of delivery.
We accept all major credit cards, including Visa, MasterCard, American Express, Discover, Diners, and JCB. We also accept PayPal and Venmo payments.
Unfortunately, we can’t accommodate Gift Messages to recipients at this time. However, our packing slips included in the box do not show prices or totals.
I’m a store owner and would love to carry some of your items. How do I get more information?
Please check out our Wholesale page.
Where are you located? Are you open to the public for tours?
Both our offices and distillery are located in sunny Oakland, California. Unfortunately we are not open to the public.
Will you donate to our non-profit?
Juniper Ridge proudly donates 10% of profits every year to wilderness defense and related non-profit organizations. If your organization would like to be considered for our charitable giving, please contact us via our Donations page.
Are you hiring?
We are always looking to connect with quality folks who love what we do and are interested in joining the Juniper Ridge team. Use our Contact Form to send your resume along with a cover letter about why you’d like to work with us and some of the skills you would bring to the organization.
Product Frequently Asked Questions
Do you have free samples?
Our retail partners have testers at their shops so you can try out our fragrances. Check out our Store Locator to find your closest shop.
What is “wildharvesting,” and is it legal?
Yes, completely legal and sustainable. We harvest with permits from the Forest Service or permission from the landowner, and harvests are often done in conjunction with the Forest Service’s fire-mitigation efforts. The places we gather our plants and tree trimmings from are like wild gardens to us, and we return to the same spots year after year so we can monitor our impact on the land.
What is a Field Lab Item?
Field Lab is our seasonal wilderness perfume, and it defines the outer, experimental edge of what we do. Produced in extremely small batches, our Field Lab products tend to sell out very quickly… some within hours of their release! Guarantee you’ll be first in line for Field Lab products by signing up for our newsletter – you’ll be among the first to hear about these exciting products as soon as they are available.
My incense won’t light. Is it defective?
Our incense is made up of three simple ingredients: wildcrafted plant material, tree sap, and the wood stick. There are no artificial burning agents added to our incense, so from time to time a stick will burn out. Just re-light the incense using this technique that works for us 99% of the time: hold the stick completely vertical and pass the flame up and down the incense. Then really hold the flame on the end and that’s it!
Can I buy your products from a store in my area?
Probably! Check out our Store Locator, which includes a growing number of shops in North America and beyond that carry our products.
Why are your prices higher than other companies?
Harvesting and distilling our own fragrances is a little bit of a crazy undertaking from a cost perspective. Every bottle represents dozens of hours of hiking, foraging, and distillation, and we never cut corners on anything. Its takes 500 gallons of redwood needles, for example, to make a single pint of essential oil. Everything we do is organic, and we never use the cheap synthetic ingredients that fill department store perfumes. The results are gorgeous, and once you’ve experienced them, we think you’ll agree that it’s worth it.
View our Accessibility Policy
California Transparency in Supply Chains Act of 2010 Statement
Juniper Ridge hereby certifies that its facilities comply with all applicable state, federal and local laws regarding wages and civil rights. Juniper Ridge, therefore, does not tolerate, condone or engage in the practices of slavery and human trafficking. Further, Juniper Ridge recognizes the atrocities of slavery and human trafficking which continue to exist in our society. Therefore, Juniper Ridge expects its own suppliers to certify that they comply with all applicable laws regarding slavery and human trafficking of the country or countries in which they are doing business. Juniper Ridge also has a zero-tolerance policy for violations of its standards regarding slavery and human trafficking by its employees.
Our Customer Service team should respond to you within 2-3 business days.