Product Guarantee

We guarantee all our products forever—you can return anything at any time for any reason, or, better yet, for no reason at all. How’s that for a return policy? If you have questions about returns please call us at 1-800-205-9499, Monday through Friday,9-5 PST. The mailing address to which you should return your items is:

Juniper Ridge Returns
P.O. Box 5535
Berkeley, CA 94705

Shipping Information

We will ship your order within 2 business days and usually quicker than that.
Flat rate shipping costs for domestic orders are as follows:

  • $8.95 for continental U.S.
  • $15.95 for Canada, Alaska or Hawaii. Please allow two weeks delivery time.

We do not ship Internationally at this time

Check Order Status

Call us at 510-521-7204 or email

Questions About Your Order

If you have any questions regarding your order please contact us at 510-521-7204 or email our customer service desk at

Please note that we cannot accept orders submitted through the mail.


If you are at all unsatisfied with your Juniper Ridge product and you purchased it directly from Juniper Ridge, you may return it to us for a full refund or exchange. Please mail it back to us via the US Postal Service at the following address:

Juniper Ridge Returns
PO Box 5535
Berkeley, CA 94705