CUSTOMER SERVICE

Product Guarantee

We guarantee all our products forever—you can return anything at any time for any reason, or, better yet, for no reason at all. How’s that for a return policy? If you have questions about returns please call us at 1-800-205-9499, Monday through Thursday, 9-5 PST.

The mailing address to which you should return your items:

Juniper Ridge Returns
P.O. Box 5535
Berkeley, CA 94705

Please include a note with your name, address, contact info, contents of the return and whether you would like a refund or exchange of goods.

Please note, you are responsible for the shipping charges each way.

If you purchased your items from any place other than the Juniper Ridge online shop, please contact that store directly.

Shipping Information

We will ship your order within 1-2 business days. Shipping transit time is 2-5 days. Most packages take 3-7 business days to get to you within the continental U.S.

We ship via FedEx and USPS SmartPost. Shipping rates:

  • $8.95 for continental U.S.
  • $15.95 for Canada, Alaska or Hawaii. Please allow two weeks delivery time.

We do not ship Internationally at this time due to international customs laws.

Check Order Status

Once your item is shipped you should receive a FedEx tracking number in your inbox.

If we are sending to a P.O. Box or Canada, email customerservice@juniperridge.com 

Questions About Your Order

If you have any questions regarding your order not already answered on our Frequently Asked Questions page, please contact us at 1-800-205-9499 or email our customer service desk at customerservice@juniperridge.com. Please keep in mind that our hours are Monday through Thursday, 9-5 PST.